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Cancel your plan or ask for a refund

Updated

Cancel your paid plan in Settings > Billing, and ask for a refund if you’re within the 30-day guarantee.

Canceling doesn’t delete your account. You keep paid features until the end of the billing period, and then your account moves to the free plan with your address, mail, and contacts intact.

Before you begin

  • To remove your account entirely, see Delete your account instead.
  • If you pay with crypto, there’s nothing to cancel. Crypto purchases don’t renew, so your plan ends when the paid term ends.
  • If you bought your plan through the App Store, cancel it with Apple.
  • Have your password ready, and your authenticator app if you use two-factor authentication.

Cancel your plan

  1. Go to Settings > Billing.
  2. On the Current Plan card, select Manage Plan.
  3. Select Cancel Plan.
  4. If Aster asks whether something went wrong, select Continue to cancel.
  5. On Before you go, choose a reason if you want to, and select Continue.
  6. If A smaller plan instead appears, select Switch to followed by the plan name to move to it, or select Continue to cancel.
  7. Review what changes when your plan ends, and select Continue to cancel.
  8. Enter your password, and your authenticator code if Aster asks, and select Continue.
  9. Select Cancel my plan.

The Current Plan card now shows the date your plan ends. To undo the cancellation before then, select Reactivate. To stop at any step without canceling, select Keep Plan.

If Aster says your subscription can’t be canceled in the app, open a support request and the team cancels it for you.

About 30 days after you cancel, Aster may email you a discount offer to come back. The offer is optional, and ignoring it does nothing to your account.

What changes when the plan ends

Depending on what you use, the confirmation screen can list these changes:

  • Aliases above the free plan’s limit stop receiving mail after 14 days.
  • The catch-all address turns off.
  • Custom domains above the free plan’s limit are suspended after 14 days.
  • Family members move to a 30-day grace period, and reserved family addresses are released.
  • Email templates and signatures above the free plan’s limit are disabled until you upgrade again.
  • Your storage limit drops to the free plan’s 10 GB.

Nothing is deleted. If you subscribe again, Aster restores what was turned off, up to your new plan’s limits.

Paid features stay available for a 14-day grace period after a plan ends. After that, your account continues on the free plan if it fits within the free limits. If it doesn’t, the account becomes read-only: you can sign in, read, and export mail, but you can’t send or receive until you reduce your usage or upgrade. A read-only account isn’t deleted automatically. While your mailbox is over the limit, incoming mail is rejected, and after 7 days senders get a permanent rejection instead of a temporary one.

To prepare, check your usage in Settings > Storage, and export anything you want to keep from Settings > Import > Export emails.

Ask for a refund

Your first paid plan comes with a 30-day money-back guarantee, however you paid, and you don’t need to give a reason. The guarantee applies once per person and doesn’t cover renewals or a new subscription after a cancellation.

  1. Cancel your plan.
  2. Within 30 days of your first payment, email hello@astermail.org and ask for a refund.

You get back the full amount you paid for the plan, and your subscription ends when the refund is processed. Refunds typically finish within 30 days. Card payments are refunded to the original card.

If your payment method can’t accept a refund, which includes every cryptocurrency payment, Aster asks you how you want to be reimbursed. You can choose the same cryptocurrency you paid with, sent to an address you give the team; a bank transfer; or credit on your Aster account. The choice is yours, account credit is never the default, and Aster never charges a fee for a refund. You can spend account credit on any Aster subscription or paid feature on your own account, but you can’t transfer it, withdraw it, or exchange it for cash or coin.

Outside the 30-day window, payments aren’t refundable except where the law requires it. App Store purchases follow Apple’s refund policy.

If you live in the European Economic Area or the United Kingdom, you also have a 14-day right to withdraw from a purchase without giving a reason. This right is separate from the money-back guarantee. To use it, cancel in Settings or email hello@astermail.org and say that you want to withdraw. If you already started using the plan, you pay a proportionate amount for the time you used, and Aster refunds the rest within 14 days.

Troubleshooting

  • You don’t see Manage Plan: it appears only on paid plans. If your plan is already set to cancel, the card shows Reactivate instead.
  • The password step fails: enter your account password, not a recovery code, and a current authenticator code.
  • Your plan still shows as active: that’s expected until the end of the billing period. The card shows the end date.

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Contact support. Aster replies here and in your inbox.

You can also email hello@astermail.org.