Cập nhật phương thức thanh toán
Add a new card, choose which card Aster charges, and fix a failed payment from Settings > Billing.
Stripe, the payment processor, holds your card details. Aster shows only the last digits and the expiration date so you can tell which card is on file.
Before you begin
- These steps apply to card subscriptions. If you pay with crypto, there’s no card to update. See Pay with cryptocurrency.
- If you bought your plan through the App Store, update your payment method with Apple.
- On a Duo or Family plan, only the plan owner manages the payment method.
Change the card
- Go to Settings > Billing.
- On the Current Plan card, select Manage Plan.
- Select Manage Payment Methods.
- Select Add Payment Method.
- Enter the name on the card, the card number, the expiration date, the security code, and your ZIP or postal code.
- Select Save Card.
- On the new card, select Set as default so that Aster charges it from now on.
- To stop keeping the old card on file, remove it.
The Payment Methods window shows Secured by Stripe and marks the card Aster charges with a Default badge.
Fix a failed payment
When a card payment doesn’t go through, the Billing page shows a banner that says your last payment didn’t go through. Your mail keeps working, and your plan stays active while you fix it. The banner also shows how many days you have to update your payment method before your plan moves to the free plan.
- Go to Settings > Billing.
- In the banner, select Update Payment Method.
- Add a new card, or fix the details of the current one.
- Set the card as the default.
When you set a new default card, Aster tries the outstanding balance on it. If that charge fails too, Aster tells you, so you can try a different card.
When your bank gives a reason for the decline, the Billing page shows it. The most common reasons are:
- The card expired: use a card with a current expiration date.
- The account didn’t have enough funds: try another card.
- A card detail didn’t match: check the number, expiration date, and security code.
- The bank doesn’t support the payment: many prepaid cards can’t be used for a subscription. Try a debit or credit card.
- The bank declined without a reason: contact your bank. Some banks decline international charges by default.
In each case, you can also pay with crypto instead.
What happens if the payment isn’t fixed
If you don’t update your payment method in time, your plan moves to the free plan. Paid features stay available for a 14-day grace period after non-payment. After that, your account continues on the free plan if it fits within the free limits. If it doesn’t, the account becomes read-only: you can still sign in, read, and export your mail, but you can’t send or receive until you reduce your usage or upgrade. Nothing is deleted.
To learn what changes when a plan ends, see Cancel a subscription or ask for a refund.
Billing address and company details
The card form asks for your ZIP or postal code. Aster doesn’t have a separate billing address, company name, tax number, or billing email field. If you need these on an invoice, open a support request.
Switch to crypto
To pay with crypto instead of a card, cancel your card subscription first, and then choose Crypto as the payment method when you choose a plan on the Billing page. You can remove your saved cards afterward if you don’t want them kept on file. See Pay with cryptocurrency.
Troubleshooting
- The new card isn’t charged: check that it has the Default badge. If it doesn’t, select Set as default.
- The card is saved but the payment still fails: your bank might be declining the charge. Contact your bank, and then try again.
- You don’t see Manage Plan: the button appears only on paid plans. If your plan already moved to the free plan, choose a plan again from the Billing page.
- Your last invoice is unpaid: you can’t start a new checkout while an invoice is unpaid. Settle it in Settings > Billing, and then try again.
Related articles
Bài viết này có hữu ích không?