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Move to a larger or smaller plan, or switch between monthly and yearly billing, from Settings > Billing.

Your address, mail, contacts, and keys stay the same through any plan change.

Before you begin

  • To compare what each plan includes, see Compare Aster plans.
  • On a Duo or Family plan, only the plan owner can change the plan.
  • If you pay with cryptocurrency, your plan doesn’t renew. To change plans, choose the new plan when you pay for your next term. See Pay with cryptocurrency.
  • If your plan is set to cancel, select Reactivate on the Current Plan card first.

Move to a different plan

  1. Go to Settings > Billing.
  2. In the list of plans, find the plan you want and select Get followed by the plan name, or select Downgrade for a smaller plan.
  3. Choose the Subscription length and the payment method, and then select Continue to Checkout.
  4. If you already pay by card, review Confirm Plan Change. It shows the Credit from current plan and the amount Due today.
  5. To use a promo code, enter it in Promo Code.
  6. Select Confirm and Pay.

The change takes effect right away. The unused time on your current plan is credited toward the new one, and new storage, aliases, and features are available as soon as the payment goes through.

To move to the free plan, cancel your subscription instead. See Cancel a subscription or ask for a refund.

Check your usage before a downgrade

Before you move to a smaller plan, make sure your account fits within its limits:

  • Storage: if your mailbox is larger than the new plan allows, new mail isn’t accepted until you free up space. Empty Trash and Spam, or delete messages with large attachments. See Storage and sending limits.
  • Aliases and custom domains: aliases and domains above the new plan’s limits stop receiving mail. Move anything important to your main address first.
  • Paid features: features the new plan doesn’t include are turned off.

Nothing is deleted when you downgrade. If you upgrade again later, Aster restores what was turned off, up to the new plan’s limits.

Switch between monthly and yearly billing

Yearly billing costs less per month than monthly billing.

  1. Go to Settings > Billing.
  2. On the Current Plan card, select Manage Plan.
  3. Select Switch to Yearly, or Switch to Monthly if you pay yearly now. When you switch to yearly, Aster shows how much you save each year.
  4. Select Switch Billing Cycle.

The billing cycle changes right away, and Aster adjusts the charge for the time left in your current period.

Duo and Family plans

The plan owner manages the subscription for everyone on it. Duo has 2 seats, and Family has up to 6. To add people to a full Duo plan, upgrade to Family. See Share a plan with your family.

Troubleshooting

  • The payment fails: your current plan stays in place. Check the card on file, or add a new one from Manage Plan > Manage Payment Methods, and then try again. See Update your payment method.
  • The promo code doesn’t apply: check the spelling, and check that the code covers the plan you chose. The student discount, for example, applies only to Star, Nova, and Supernova.
  • You don’t see Switch to Yearly: the option is in Manage Plan for card subscriptions. With crypto, you choose the term length each time you pay.
  • Aster asks you to wait before changing again: you can change your plan 5 times an hour. Wait for the hour to pass, and then try again.

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