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Rescue good mail from Spam, tune the spam filter, block senders, and leave mailing lists.

Aster filters spam on the server as mail arrives. The filter checks whether a message passed SPF, DKIM, and DMARC, looks at its headers, links, and content, and considers the reputation of the sending domain.

See why a message is in Spam

Open any message in Spam. A banner titled This message was moved to spam lists the reasons, such as “The sender failed SPF verification” or “The sender’s domain has a poor reputation”. Use the reasons to decide whether the message is genuine.

Rescue a message

  1. Open Spam.
  2. Select the message.
  3. Select Not spam.

The message moves back to your inbox. To make sure a sender always reaches your inbox, add them to your allowlist.

Add a sender to your allowlist

  1. Go to Settings > Mail Rules and select the Allowlist tab.
  2. Select Add.
  3. Choose Email Address, or choose Entire domain to allow every address at that domain.
  4. Enter the address or domain, and then select Add.

Emails from allowed senders are never marked as spam.

Mark a message as spam

Select the message, then select Mark as spam. The message moves to Spam. When you report spam from a domain, later mail from that domain is more likely to be filtered. To report a message that pretends to be a service you use, select Report spam. For details, see Report phishing and spam.

Adjust the spam filter

  1. Go to Settings > Reading & Conversations.
  2. Select the Behavior tab.
  3. Change any of these settings:
    • Enable Spam Filtering turns the filter on or off.
    • Spam Sensitivity sets how aggressively the filter works. High catches more spam but can flag real mail. Low lets more through, with fewer false positives. Medium sits between the two.
    • Auto-delete spam after sets how long messages stay in Spam before they’re permanently deleted. Choose 7, 14, or 30 days, or Never (keep forever). The default is 30 days.

Block a sender

  1. Open a message from the sender.
  2. Select More (the three-dot menu) on the message.
  3. Select Block sender, then confirm.

New mail from that address goes to Spam instead of your inbox.

Manage your block list

  1. Go to Settings > Mail Rules and select the Blocked tab.
  2. Select Add.
  3. Choose Email Address or Entire domain, enter the address or domain, and select Block.

To remove an entry you added by mistake, select Unblock sender next to it. Blocking a whole domain helps with senders that use a new address for every message. For more about both lists, see Blocked and allowed senders.

Stop spam sent to an alias

If spam arrives at an alias you gave to a site, turn off the alias or add a rule to it that blocks the sender. See Add aliases and custom domains.

Unsubscribe from a mailing list

When a mailing list includes standard unsubscribe information, a banner at the top of the message reads Stop receiving emails from the sender, with an Unsubscribe button.

  1. Open a message from the list.
  2. Select Unsubscribe.

If the sender supports automatic unsubscribe, Aster sends the request for you. If it doesn’t, select Open unsubscribe page to finish on the sender’s site.

To leave several lists at once, open Quick Actions (the lightning icon) in the inbox toolbar, and then select Bulk unsubscribe.

Tips

  • Check Spam regularly for the first few weeks. Mail forwarded from another address is the most common false positive, because forwarding can break the checks that the original message passed.
  • Messages in Trash are permanently deleted after 30 days.

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