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Invite people to your Duo or Family plan, share its storage, and manage who’s on it.

Duo and Family plans put several people on one subscription. Each member gets their own separate, encrypted account, with their own mailbox, password, and keys. The plan owner pays for the plan and manages the members, but nobody can read anyone else’s mail, including the owner.

Before you begin

  • Choose the right plan: Duo covers 2 members with 1 TB of shared storage and up to 30 custom domains. Family covers up to 6 members with 3 TB of shared storage and unlimited custom domains. Attachments can total 100 MB per message on Duo and 250 MB on Family. Both include unlimited aliases, Aster Bridge, folder lock, and Vanguard. See Compare Aster plans.
  • Know who manages it: the person who buys the plan becomes the owner and manages billing for the group.
  • Know the seats: the number of seats is fixed by the plan. The Family tab shows how many seats are in use.

Invite a member

  1. Go to Settings > Billing, and then select the Family tab.
  2. Select Invite Member.
  3. Choose how much of the shared storage this member gets.
  4. To send the invitation by email, select Invite by Email, enter the person’s address, and then select Send Invite. To share the invitation yourself, select Copy Invite Link and send the link to them.

The invitation expires after 7 days, and the Family tab shows it as pending until then. To cancel an invitation that hasn’t been accepted, select Revoke. If an invitation expires, send a new one.

Accept an invitation

When someone invites you, open the invitation link. If you already have an Aster account, select Log In & Join. If you don’t, select Create Account & Join to create one. Your new mailbox is your own and stays separate from the other members.

If the family requires two-factor authentication, you’re asked to turn it on after you join. See Turn on two-factor authentication.

Manage storage

All members share one storage pool. The Family tab shows how much of the pool is allocated and how much each member uses. To change how much a member gets, select Edit Storage next to their name, set the new amount, and then select Save.

What the owner can and can’t do

The owner can invite and remove members, allocate storage, manage the payment, and transfer the owner role. The owner can’t read a member’s mail, see their contacts, reset their password, or sign in as them. Changes that affect members’ data, such as retention policies, send each member a consent request and take effect only after every member accepts.

Remove a member

  1. Go to Settings > Billing, and then select the Family tab.
  2. Select the member, and then select Remove Member.
  3. Confirm the removal.

The member keeps access to the plan’s features for 30 days. After that, their account moves to the free plan. Their mail and data stay with them, so nothing is deleted. Let them know in advance, because storage above the free plan’s 10 GB limit stops accepting new mail.

Leave a family plan

If you’re a member, you can leave at any time. Go to Settings > Billing > Family, and then select Leave Family Plan. You keep access for 30 days, and then your account moves to the free plan. Your mail and data stay with you.

Transfer the owner role

  1. Go to Settings > Billing, and then select the Family tab.
  2. Select the member who should take over, and then select Transfer Admin.
  3. Confirm the transfer.

The member you choose becomes the owner and manages billing. You become a regular member.

Billing

The whole plan is billed as one subscription, to the owner. If the plan ends, members move to a grace period, and the Family tab shows the date the plan ends. To learn what changes when a plan ends, see Cancel a subscription or ask for a refund.

Troubleshooting

  • The invitation link doesn’t work: the invitation may have expired or already been used. Ask the owner to send a new one.
  • The invitation went to a different address: an email invitation works only for the address it was sent to. Ask the owner to share the invite link with you instead.
  • You can’t invite another member: all seats are in use. On a full Duo plan, upgrade to Family for up to 6 members.
  • You can’t give a member more storage: the shared pool is fully allocated. Reduce another member’s allocation first.

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