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Check how much storage you use, free up space or add more, and learn the sending limits for your plan.
How much storage each plan includes
| Plan | Storage |
|---|---|
| Free | 10 GB |
| Star | 50 GB |
| Nova | 500 GB |
| Supernova | 5 TB |
| Duo | 1 TB, shared by 2 members |
| Family | 3 TB, shared by up to 6 members |
Your total storage comes from your plan, any storage add-ons you buy, any referral bonus you’ve earned, and, on a Duo or Family plan, the share of the pool the owner allocates to you. Storage counts the encrypted size of what you keep. To compare plans, see Compare Aster plans.
Check your usage
- Go to Settings > Storage.
- At the top, check how much you’ve used out of your total, and how much is Available.
- Under What’s using your storage, see how your space splits between emails, attachments, drafts, spam, and trash.
The Current Plan card in Settings > Billing also shows a storage bar.
Free up space
- Go to Settings > Storage.
- Select Empty spam and Empty trash, which are usually the fastest way to reclaim space. Both permanently delete the messages, so Aster asks you to confirm first.
- Find messages with large attachments you no longer need. Download any attachments you want to keep, and then delete the messages.
- Empty the trash again so the deleted messages leave your quota.
Deleted mail counts toward your storage until it’s removed from Trash. To find messages with attachments, see Search your mail.
Add storage
If you need more space without changing your plan, buy a storage add-on.
- Go to Settings > Billing.
- Scroll to Additional Storage, and choose an add-on.
- Select Buy More Storage, and then complete the checkout.
Add-ons renew every month and are billed separately from your plan. If you pay with crypto, you choose how long to prepay. You can hold more than one add-on, and their sizes add together. To cancel an add-on, select Cancel next to it under Your Active Add-ons. The extra storage stays available until the end of the current billing period.
When your storage is full
When you reach your limit, Aster shows that your storage is full. New mail is paused until you free up space, and your existing mail is safe. You can still read, search, and delete messages. To let mail flow again, clear some messages or upgrade your plan.
If you stay over the limit, incoming mail is rejected, and after 7 days senders get a permanent rejection instead of a temporary one. Mail starts arriving again once your usage drops back under the limit. Upgrade or free up space before you reach the limit if you can see it coming. For more about upgrading, see Change your plan.
Sending limits
Sending limits keep Aster’s mail servers in good standing with other email services, so your messages keep reaching inboxes. They count recipients outside Aster, not messages.
| Plan | Per day | Per hour |
|---|---|---|
| Free | About 200 recipients | About 60 recipients |
| Paid plans | About 1,000 recipients | About 200 recipients |
New accounts start lower and rise during the first week: 25 recipients in the first hour, 50 a day for the first day, and 150 a day for the rest of the week. Mail to other Aster addresses doesn’t count toward these limits.
If you reach a limit, wait for the hourly or daily window to pass, and then try again. If your work needs higher limits, open a support request and the team reviews your account.
Attachment size
The largest attachment you can send in one message depends on your plan: 25 MB on Free, 50 MB on Star, 100 MB on Nova and Duo, and 250 MB on Supernova and Family. To learn more, see Send and open attachments.
Troubleshooting
- Storage still looks full after you delete mail: empty Trash. Messages in the trash still count toward your storage.
- Your message wasn’t sent because of a limit: wait for the hourly or daily window to pass, and then send it again.
- Someone says their mail to you bounced: your storage might be full. Check Settings > Storage.
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