ลบบัญชี Aster
Export what you want to keep, and then delete your Aster account and everything stored with it.
Aster schedules the deletion for 30 days after you confirm it, which gives you time to change your mind. After that, the deletion can’t be undone, and Aster can’t restore anything, because your keys are deleted with the account.
Before you begin
- Export anything you want to keep. Aster can’t recover your mail after the account is deleted.
- Tell the people who write to you. Mail sent to your address after deletion bounces back to the sender.
- Move your custom domains. If you use your own domain with Aster, point its mail records to your new email service so you keep receiving mail.
- Know that you don’t need to cancel first. When you delete your account, Aster cancels your card subscription automatically. To ask for a refund, see Cancel a subscription or ask for a refund before you delete.
Export your mail
- Go to Settings > Import, select the Export emails tab, and then select Start export.
- Enter your encryption vault passphrase, and then select Authorize. This is the passphrase that unlocks your keys on this device, not your account password.
- Enter your account password, and your two-factor authentication code if you use one.
- Read the Heads up warning about unencrypted files, and then select I understand, continue.
- Under What to export, choose Mail, Contacts, Settings & rules, or any combination. To export only part of your mail, choose Custom selection and pick folders, labels, or a date range.
- If you export mail, choose a format. MBOX (single file) creates one file, and Individual .EML files creates one file for each message.
- Choose where to save the export. Keep the page open until the export finishes.
Aster decrypts your mail on your device to build the export, so the exported file isn’t encrypted. Store it somewhere safe. Contacts are exported in vCard 4.0 format, which most contact apps can open. Large mailboxes take a while to export. For every export option, see Export your mail.
Delete your account
- Go to Settings > Security.
- Scroll to the bottom, and then select Delete account.
- Read the warning about what’s removed.
- Enter your password. If you use two-factor authentication, also enter your authenticator code.
- Type
delete my accountto confirm, and then confirm the deletion.
Aster sends a notice to your Aster inbox and, if you added one, to your recovery email address. Your account is scheduled for deletion 30 days later, and Aster reminds you 7 days before that date.
Change your mind
To keep your account, sign in within 30 days of confirming the deletion. When Aster asks whether to cancel the deletion, select Keep My Account. Your mail and address stay with the account. If your plan was canceled as part of the deletion, subscribe again from Settings > Billing.
What happens after 30 days
When the 30 days end, Aster permanently deletes:
- Your mailbox, including every message and attachment.
- Your aliases and contacts.
- Your keys and account data.
Your address is retired, so no one else can register it later. Mail sent to it bounces back to the sender.
If you want your data deleted before the 30 days end, email hello@astermail.org from your Aster address and ask for an earlier deletion.
Limits
- Deletion can’t be undone after the 30-day period ends.
- A retired address can’t be registered again, including by you.
- If you own a Duo or Family plan, transfer the owner role to another member before you delete your account, so they can manage billing for the group. See Share a plan with your family.
Troubleshooting
- You can’t find Delete account: it’s at the bottom of Settings > Security, not on the Account page.
- The confirmation fails: check that you typed
delete my accountexactly, in lowercase, and that your password and authenticator code are correct. - You forgot your password: you need your password to delete the account. To reset it first, see Recover your account.
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