Encontrar tus facturas y recibos

Find every payment in Settings > Billing, check its status, and download a PDF invoice when one is available.

Before you begin

• On a Duo or Family plan, the owner pays for the plan, so check the owner’s account for its invoices.
• If you bought your plan through the App Store, your receipts come from Apple, not from Aster.

Download an invoice

1. Go to Settings > Billing.
2. Scroll to Billing History.
3. Find the payment you want. Each entry shows a description, the date, the amount, and a status.
4. To download the invoice, select PDF next to the entry.

The PDF link appears only when an invoice document is available for that payment. Invoices already issued can’t be edited, because the record has to match what was charged. If you need an invoice reissued, open a support request and the team checks what’s possible.

Understand invoice statuses

Each entry in Billing History has a status badge. The most common are:

• Paid: the payment went through.
• Pending or Open: the payment hasn’t completed yet.
• Failed: the charge didn’t go through. To fix it, see Update your payment method.
• Refunded: the payment was returned to you.
• Voided: the invoice was canceled before it was paid.

You might also see Draft or Disputed for less common situations. If a status doesn’t match what you expect, open a support request and include the date and amount.

Receipts by email

After each card payment, Aster sends a receipt to your Aster address. Aster also emails you before a plan renews, and before a crypto term ends.

Tax

Aster prices don’t include VAT or sales tax, and you’re responsible for any tax that applies where you live.

Credits

If you have Aster credits, they appear in the Credits section of Settings > Billing, along with your balance and a list of credit transactions. You earn credits through referrals, and you can buy them by card or with crypto. Credits apply automatically to plan and add-on renewals. If your balance doesn’t cover the whole amount, Aster charges the rest to your payment method. To stop using credit this way, turn off Use credits for renewals. When a credit pays all or part of an invoice, the credit transaction list shows that it was applied.

Account credit can’t be withdrawn as cash or transferred to another account.

Crypto payments

Crypto payments appear in Billing History with the plan, the length of the term, and the coin and network you paid with. They’re priced in US dollars, and the exchange rate locks when you choose a coin. If you overpay a crypto invoice, the extra is added to your account as credit in US dollars, and the credit list shows it as an overpayment credit. To learn more, see Pay with cryptocurrency.

Limits

• Aster doesn’t have a field for a company name, tax number, or separate billing email. The only address field is the ZIP or postal code on the card form.
• Invoices already issued can’t be changed.
• Refunds follow the rules in Cancel a subscription or ask for a refund.

Troubleshooting

• An invoice has no PDF link: not every entry has a document, for example a payment that’s still pending. Check again after the payment completes.
• You don’t see a payment you made: check that you’re signed in to the account that paid.
• A payment shows as Failed but your plan is still active: a failed charge gives you time to fix the payment method before your plan moves to the free plan. See Update your payment method.
• You need company details on an invoice: open a support request with the details you need and the invoice date.

Related articles

• Payment methods and invoices
• Update your payment method
• Pay with cryptocurrency
• Cancel a subscription or ask for a refund
• Compare Aster plans