Configurar una respuesta automática de vacaciones

A vacation responder sends one short reply to people who write to you while you’re away. Aster sends the replies from the server, so the responder keeps working when your devices are off. Vacation replies are available on paid plans.

Turn it on

1. Go to Settings > Mail Rules.
2. Select the Vacation Reply tab.
3. Select Set Up Vacation Reply.
4. Enter a Subject and a Message.
5. Optional: Set a Start date, and if you know when you’re coming back, an End date. Without a start date, the responder starts as soon as you save it.
6. To skip replies to other Aster users, select Only reply to external senders. The next sections explain who gets a reply.
7. Select Save.

The responder starts on the start date and stops after the end date. Aster compares dates in Coordinated Universal Time (UTC), so the responder can start or stop a few hours earlier or later than midnight where you are. If timing matters, set the start date a day early.

Check, pause, or change the responder

Open the Vacation Reply tab at any time to see whether your reply is active or paused, how many replies it has sent, and when it sent the last one.

• Change the reply: Select Edit Vacation Reply, make your changes, and then select Save.
• Pause it: Select Disable. Your message and dates stay saved, so you can select Enable to turn the responder back on.
• Remove it: Select Delete. Aster removes your vacation reply and its schedule.

What to write

Keep it short. Say that you’re away, when you’ll be back, and who to contact if a matter can’t wait. Leave out your exact travel dates and location, because automatic replies reach strangers too.

For example:

Thanks for your message. I’m away until Monday, October 5, with limited access to email. For anything urgent, contact Sam at sam@example.com.

The subject can be up to 500 characters, and the message can be up to 5,000 characters.

Choose who gets a reply

By default, the responder replies to anyone who writes to you, as long as the message qualifies. When you select Only reply to external senders, Aster skips people who write from an Aster address or from one of your alias domains. Use this setting when your colleagues already know you’re away.

Who doesn’t get a reply

To avoid sending replies where they aren’t wanted, Aster never replies to these messages:

• Mail that the spam filter marked as spam.
• Mail from mailing lists.
• Automated messages, including other automatic replies and bounce notices.
• Messages from addresses such as noreply, mailer-daemon, and postmaster.
• Messages whose sender address fails its SPF and DMARC checks, because the address might be forged.

Aster also replies to each sender only once every seven days, even if that person writes to you several times. This keeps the responder from replying over and over, and it stops two responders from answering each other.

Aliases and custom domains

The responder answers mail sent to any address on your account, including your aliases and addresses on your own domain. The reply always comes from your main Aster address, not from the alias the message was sent to. If you give out aliases to keep your main address private, keep this in mind before you turn on the responder. The reply subject starts with “Re:”, and a copy of each reply appears in Sent.

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