Restaurar el correo enviado después de cambiar la contraseña

Your sent messages are encrypted with your password. When you change your password, Aster Mail re-encrypts those copies in the background. If some of them don’t finish, they stay readable only with the password you used at the time, and opening them fails.

To bring them back, enter the earlier password once and let Aster Mail re-encrypt them.

When this happens

After a password change, Aster Mail can show either of these:

• “Your password changed. {count} sent emails were encrypted with an earlier password and did not update. To restore them, open Settings > Security > Restore sent mail.”
• “Your password changed, but some of your sent mail and settings did not finish re-encrypting. Contact support if any mail or settings look unreadable.”

Received mail is not affected. This covers the copies of messages you sent.

Restore the messages

1. Go to Settings > Security.
2. Under Password, find Restore sent mail, and select Restore sent mail.
3. Enter the password you used when you sent those messages, in Previous password.
4. Select Restore sent mail.

While it runs, the dialog shows “Checking sent mail… {count} checked”. Keep the tab open until it finishes.

What the result means

• “{count} sent emails now open with your current password. {count} still need a different earlier password.” Some messages came from an even older password. Run the restore again with that password.
• “Every sent email already opens with your current password.” Nothing needed changing.
• “Some sent mail could not be updated. Check your connection and try again.”
• “Your session keys are not available. Sign out, sign back in, and try again.”

Troubleshooting

• You don’t remember the earlier password: Aster can’t recover it, and support can’t read your mail. Those copies stay unreadable. The recipients’ copies are unaffected.
• You changed your password more than once: run the restore once for each password, starting with the most recent one.
• The dialog reports a session problem: sign out, sign back in, and start again, so your keys are in memory.
• Some messages still don’t open afterward: check the count in the result. A number above zero means another password is involved.

Related articles

• Change your password or add a passkey
• Recover your account
• How Aster encryption works
• Security settings