Agregar un correo de recuperación

Add and verify a recovery email so Aster can send you a password reset link if you forget your password.

A recovery email is an address outside Aster that Aster uses to confirm it’s you. Add one now, before you need it.

Before you begin

• Choose an address on a different email service. A second Aster address doesn’t help if the problem is your Aster account.
• Make sure you can open mail at that address right away, because you verify it with a link.
• Have your Aster password ready. Aster can ask you to confirm it before it saves or removes the address.

Add the address

1. Go to Settings > Account.
2. Next to Recovery email address, select Add.
3. Enter the address and select Save.
4. If Aster shows “For your security, confirm your password to continue,” enter your password.
5. Open the verification email at your recovery address and select the link.

The row in Settings > Account now shows the address, partly hidden, with a Verified badge. Until the badge changes from Not verified, Aster can’t send a reset link to the address.

Change, resend, or remove the address

• To use a different address, select Update, enter the new address, and verify it again.
• To get a new verification email, select Resend, which appears while the address is unverified. You can resend once every 60 seconds.
• To stop using a recovery email, select Remove.

What the recovery email receives

• The password reset link, when you select Forgot password? on the sign-in page. The subject is “Reset your Aster Mail password.”
• Important account notices, such as deletion, cancellation, billing, and renewal notices.
• On free accounts, the warning before an inactive account is deleted.

Nobody who controls the recovery email can read your mail. Aster stores the address encrypted. Sign-in alerts for new devices go to your Aster inbox, not to the recovery email.

What a password reset unlocks

A reset through your recovery email gets you back into your account. Your addresses, subscription, and recovery email stay as they were. Mail, contacts, and settings from before the reset stay stored but can’t be read until you provide your old password or a recovery code.

To restore both your account and your older data, keep recovery codes as well. To create them, go to Settings > Security, find Account Recovery, and select Get codes. See Recover your account.

Tips

• The verification link expires after 24 hours. The password reset link expires after 30 minutes.
• One address can protect at most 20 Aster accounts.
• Aster sometimes requires a recovery email to finish sign-up, for example when you sign up over Tor.
• On free accounts, you choose how long an unused account lasts before deletion under Settings > Account: 3, 6, 9, 12, 18, or 24 months. Signing in from any app counts as activity, and paid plans are exempt.

Troubleshooting

• The verification email doesn’t arrive: check the spam folder at your recovery address and the spelling of the address, and then select Resend.
• The link has expired: select Resend in Settings > Account.
• Aster says the address protects too many accounts: use a different address.
• You forgot your password and have no verified recovery email: use a recovery code. If you have neither, open a locked-out request.

Related articles

• Recover your account
• Turn on two-factor authentication
• Sign in to Aster Mail
• Create an Aster account